COMPLAINT FEEDBACK
Application code
In this app we take complaints/concerns very seriously and try to ensure that all patients are satisfied with our services. When patients complain, they are treated kindly and quickly so that the problem is resolved as soon as possible. This procedure is based on these goals.
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Our goal is to respond to complaints in a way that we all would like to have a complaint about a service handled. We learn from our mistakes and respond to the patient's concerns in a caring and sensitive way.
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The person responsible for dealing with complaints about the service we provide in the practice is Kutay Gürel, the Practice Manager.
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If a patient makes a complaint on the phone or at the reception, we will listen to their complaint and offer to refer it to Kutay Gürel immediately.
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If Kutay Gürel is not available at that time, the patient will be told when to meet with the dentist and arrangements will be made for this. One of the staff members will receive and forward brief details of the complaint. If we are unable to arrange this within a reasonable time, or if the patient does not want to wait to discuss the matter, arrangements will be made for someone else to take care of it.
If the patient makes a written complaint, the letter is immediately forwarded to Kutay Gürel.
If a complaint relates to any aspect of clinical care or related fees, it will be referred to the dentist.
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We will accept the patient's complaint in writing and attach a copy of these codes of practice as soon as possible, but normally within three business days. We will try to investigate the complaint within ten business days of receiving the complaint to explain the circumstances that gave rise to the complaint.
We will confirm the decision on the complaint in writing to the patient as soon as we complete our investigation.
If you are making a complaint on behalf of someone else, please note that we strictly adhere to privacy rules. If you are making a complaint on behalf of someone else, we need to know that you have permission to do so. Unless they are unable to do so (due to a physical or mental illness), a note signed by the person concerned will be required.
Comprehensive records are kept of any complaints received.
If patients are not satisfied with the outcome of our procedure, they can apply to the Dental Complaints Service (private), 8200/4 Sokak Park YaÅŸam AtaÅŸehir B4 No:1D ÇiÄŸli / Ä°ZMÄ°R (TEL: +902325041090) or GDC.